Privacy Policy

Cipla Health Limited (“CHL”) urges you to carefully read and review this Privacy Policy Statement before accessing or using this CHL website (hereinafter referred to as “Website”). If you proceed to access or use this Website, you are agreeing to abide by this Privacy Policy Statement, without any exceptions. You may not access or use this Website if you do not agree to this Privacy Policy Statement. CHL, its subsidiaries, its affiliates and its group companies (hereinafter referred to as “CHL”) reserve the right to add, remove or modify this information at any time without any prior notification.

Collection of Personally Identifiable Information
  1. The Website is not designed to collect and/or receive any personally identifiable information by itself. CHL is not able to identify you personally unless you access the Website and/or provide any personally identifiable information.

  2. Active collection of information: CHL collects personal information that you enter into data fields on CHL Websites. For example, you may submit your name, postal address, email address, and/or other information in order to receive information about various subjects. To protect your privacy, you should not provide CHL with any information that is not specifically requested.

  3. Passive Collection of information: CHL Websites may collect information about your visits to CHL Websites without you actively submitting such information. This information may be collected using various technologies, such as cookies, Internet tags, and Web beacons. The Website may capture some of this information, such as the URL of the website you just visited, internet protocol (IP) addresses, GPS location data, mobile phone service provider, details of operating system, the browser version your computer, etc. Passive information collection technologies can make your use of the Website easier by allowing CHL to provide better service, customise sites based on consumer preferences, compile statistics, analyse trends, and otherwise administer and improve the Website. Such information collected by these technologies cannot be used to identify you without additional identifiable information.
Intended Use of Personally Identifiable Information
  1. CHL will use the personal information you provide through the Website to respond to your queries, to have efficient communication and to provide you with efficient service. After you have entered personal information into a form or data field on the Website, CHL may use certain identifying technologies to allow that website to "remember" your personal preferences, such as sections of the Website that you visit frequently and, if you choose, your user ID.

  2. CHL shall collect, store and use your information in compliance with all applicable laws. You may always limit the amount and type of personal information that CHL receives about you by choosing not to enter any personal information into forms or data fields on the Website. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of the Website may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you. If opt to do so, we may use this information for marketing and promotional purposes. For example, in accordance with applicable law and with your consent, we will use your email address to send you news and newsletters, special offers, and promotions, and to contact you about products or information we think may interest you.
  1. CHL does not support “spamming”. Spamming is defined as sending unsolicited emails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. In contrast, CHL may send periodic emails to its visitors on areas of interest expressed by them, however giving you the choice of opting out of such service.
Non-disclosure of Information
  1. Personal information on the Website may be accessed by CHL, by certain companies with which CHL may conduct joint programmes, and by individuals and entities with whom CHL contracts to carry out business activities for CHL.

  2. CHL does not sell or rent your personal information with anyone else.
  3. CHL may share your personal information with third parties if it is required for further processing or connection to its business. During this time, the information shared will be in accordance with the confidentiality agreement with the third party and applicable law for the intended purpose for which the information was originally collected and shall ensure all such third parties comply with CHL’s Privacy Policy.
  4. We may release your personal information when we believe a release is required to comply with applicable law. We may release personal health information if, in our judgement after review, the release is compelled by law or regulation.
Protection of Personal Information
  1. CHL will maintain adequate technical and organisational security measures to protect personally identifiable information.

  2. As a policy, CHL secures each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet will not be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet.
  3. CHL is not obliged to store your information for a period that is beyond the intended purpose for which such information was collected or submitted.
Links to Other Websites
  1. This Privacy Policy applies only to CHL's websites. CHL may provide links to other websites that, we believe, may be of interest to you. CHL is not responsible for the content on such websites, your access to such website links, security of personal information that you provide or any information collected by that website. The risk of accessing such websites is solely yours.
Use of Our Websites by Children
  1. CHL does not knowingly collect or use any personal information from children (we define "children" as minors younger than 18) on the Website. We do not knowingly allow children to communicate with us or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us and we will work with you to address this issue.
Right to Access Your Personal Information on the Website
  1. If you wish to review, change, add or remove the personal information you have entered on the Website on your own, you can do so using the “Edit” option available to your profile. If you have any issues, you may contact us about the same.

  2. If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from a CHL business or a particular CHL programme, please contact us by clicking on the "Contact Us" link or by emailing us at [email protected]. Alternatively, you may send a letter to the following address:

  3. Attention:

    Legal Department
    Cipla Limited,
    4th Floor, Cipla House,
    Peninsula Business Park, Ganpatrao Kadam Marg
    Lower Parel (West), Mumbai – 400013

  4. In all communications to CHL, please include the email address used for registration (if applicable), the Website address and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by email, please put "Deletion Request" or "Amendment Request", as applicable, in the subject line of the email. We will do our best to respond to all reasonable requests in a timely manner.
Change in Policy
  1. CHL reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If CHL changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph.

  2. This Privacy Policy was last updated on 01st May 2019 and is effective as of that date.